I’ve been a HL customer for about 6 years and their service has been pretty good. Until Covid. The service now is appalling and getting worse. It seems to be getting worse at executing market orders, constantly saying it can’t execute. It doesn’t allow trades in some UK funds such as Schiehallion. Executing US trades seems to be difficult and the forex charges exorbitant. It doesn’t support stop/loss on anything other than UK stocks. It hasn’t had trade data for months.
When I try to contact them by phone I am left queuing for more than 30 minutes, secure messaging takes days to get a response. This might have been excusable when Covid first struck but 11 months later it’s completely unacceptable. Given how expensive it is and how much profit they make I can only assume that they are complacent beyond belief.
I have already switched my ISA to Interactive Investor and so far I am very happy. I’ll be switching my SIPP very shortly.