Investors Chronicle, 23 Feb 2021, Platform services creak with customer surge Investors Chronicle wrote up the chronic service problems of the platforms and included this quote from Cliff Weight of ShareSoc:

Cliff Weight, director of individual investors campaigning group ShareSoc, said “Hargreaves Lansdown’s customers having to wait 34 minutes to talk to someone is awful and should be unacceptable. The Financial Conduct Authority and the Competition and Markets Authority looked at platforms a couple of years ago, but seemed to have allowed high cost, poor service, quasi-monopolistic behaviour to continue. They need to go back and have another look at platforms.”