As usual it was an afternoon meeting at 2:30 pm in the Queen Elizabeth II Conference Centre, with one of the biggest audiences I have ever seen there. All the overflow areas were also full. This is one of our biggest companies, with a turnover this year of £23.9bn (£223.0bn) and a total profit declared at £10.3bn (£3.6bn).
Sir Phillip Hampton, the new Chairman, appointed 1st January this year, opened the meeting on time. He started positively, emphasising the tremendous reorganisation which ...