Earlier this month I read this Times article concerning disgruntled clients of Barclays' Smart Investor platform. It highlights once again the longstanding issue that changing your provider of share trading services (stockbroker or platform) is often a painful process. It is not unusual for the switch to take several months, during which you may not be able to sell shares that you own or access funds held in your account. I find this unacceptable in the 21st century, when modern IT systems ought ...