[Robin Powell]

Hi, like Patrick, I enjoyed the excellent customer service provided by Sharecentre for many years. Unfortunately, ii service does not match up – due I suspect to the enormous influx of new customers from Sharecentre and elsewhere. I am currently doing battle with ii customer service over the provision of physical Annual and interim reports. I was led to believe they did facilitate them but now I am told they do not. Why is it that ii platform cannot provide this most important of services ? Because of the virus situation I have not yet broached the issuance of proxy letters to enable me to attend AGM’s. Any advice/assistance that members could offer would be appreciated. Regards, Robin Powell

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